Refund Policy

Effective Date: 1 September 2025

Website: jaykale.com

At JayKale.com, we deliver customized digital marketing services tailored to each client’s needs. Since our services involve time, expertise, and third-party costs, our refund policy is strict to protect the value of our work and ensure fairness.

1. Service-Based Nature

Our services (SEO, paid advertising, website development, consulting, etc.) are highly customized. Once work has been started, it cannot be reversed or “returned.” Refunds are therefore limited and subject to the conditions below.

2. Eligibility for Refunds

• Work has not yet started on your project.
• A request for cancellation is made within 7 days of payment deposit.
• Certain deliverables within a package have not been started. In such cases, refunds may be provided only for the uninitiated deliverables, as determined by JayKale.com.

3. Non-Refundable Situations

• Deliverables or services already started, partially completed, or delivered.
• Customized digital marketing campaigns (e.g., ad setup, SEO tasks, content creation) once work has begun.
• Third-party expenses paid on your behalf (such as ad spend, hosting, domains, or software subscriptions).
• Strategy sessions, consultations, or audits once they have been conducted.

4. Refund Request Process

To request a refund, please email us at grow@jaykale.com with:

• Your name and business name (if applicable).
• Details of the service purchased.
• The reason for requesting a refund.

We will review your request and respond within 5–7 business days.

5. Refund Timeline

If approved, refunds will be processed to your original payment method. Depending on your payment provider, it may take 7–14 business days for the funds to reflect in your account.

6. Dispute Resolution

We encourage open communication. If you are unhappy with our services, please contact us first so we can attempt to resolve the matter before pursuing a chargeback or dispute.

7. Policy Updates

We may revise this Refund Policy from time to time. Any updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

📧 grow@jaykale.com
🌐 jaykale.com